Cake contract, terms and conditions.
50% deposit is required to secure the booking of
a cake. This can be paid either by cash, bank transfer or papal only. The
remainder of a wedding cake balance is due NO LATER than two weeks before the
event. If payment is not made in full by this due date, two weeks before the event
date, NO cake will be made and the order will be cancelled. Birthday/anniversary etc cakes balance must be
paid in cash on collection or before collection, no cake will be allowed to be
taken from the premises without full payment paid.
Regarding wedding cakes ...
Once the contract and waiver has been signed, the event date is reserved. The
final cake design is due at least 4 weeks before the event. There shall be no
changes to the design of the cake within 4 weeks of the event date. Any changes
requested after this date cannot be guaranteed and may be subject to a change
in price and possible fees which must be paid prior to the event by cash. All
changes are subject to availability.
In the event of a cancellation, payment is part refundable 6 months prior to
the event date. There are no refunds applicable for event cancellations within 3
months of the event date.
Refunds are 50% of the deposit made to cover time, any equipment and
FOOD ALLERGIES AND FLOWERS:
All of Cakes by Kathryn
Lovick’s cakes, fillings, and icings may contain or come into contact with soy,
wheat, dairy, nuts or other allergens. The customer must acknowledge that
responsibility for informing guests of this allergy information, and do not hold
Cakes by Kathryn Lovick responsible for any allergic reactions.
flowers are not a food product, and may contain pesticides, insects, dirt, or
and ACTS OF GOD:
by Kathryn Lovick are not responsible for any damage to the cake, or shortage
of cake, caused by a guest, caterers, or any other person not employed by Cakes
by Kathryn Lovick.
the event is outdoor, due to the effects of outdoor weather conditions, or
the table on un-level ground, the wind blowing, dirt, leaves, branches,
sunlight, insects and other wildlife, products such as icings, fillings, cake
decorations, etc, may not hold up and cannot be insured past delivery and
In the case of an unavoidable occurrence, such
as a car accident or poor road conditions during delivery, Cakes by Kathryn Lovick cannot be held
liable for more than the price of the cake described in this order. If the cake
is not delivered or irreparably damaged, a full refund will be given for the
price of the cake.
client will provide clear driving directions to location and inform Cakes by Kathryn Lovick of any adverse
road hazards and/or obstacles that may hamper the delivery and quality of
Please note that once the cake has been delivered Cakes by Kathryn
Lovick will require the venue to sign off the cake to state
it has been delivered in perfect condition and that the venue now hold full
responsibility for the cake and Cakes by Kathryn Lovick cannot be held
responsible for any damages thereafter.
CAKE COLLECTION, TRANSPORTATION AND STORAGE:
All orders must be collected within business hours, unless
Once the cake has been collected and left the premises
of Cakes by Kathryn Lovick it is the customers own responsibility if any damage
are made with ingredients that will MELT IN HEAT and cakes should never be left
in direct sunlight or in a vehicle. Cakes should be transported on a flat
surface with plenty of space (the seat or on a knee is not recommended).
Sponge cakes have a 1 week shelf life from the date of your collection or
delivery. Rich fruitcakes last perfectly well for several month, we do not
advise keeping them for several years. Cupcakes will only last about 2-3 days from
the agreed collection time. Cakes will come boxed and should be left in the box
at room temperature on a flat surface until required. Do not
refrigerate unless advised otherwise or the cake contains fresh cream
products. It is also not a good idea to store cakes in places such as a garage,
conservatory, cellar or cold store or in the kitchen where it could become
susceptible to steam, condensation and cooking odours.
If damage occurs to the cake after collection, minor repairs maybe be able to
be carried out on the same day but will incur a charge. (Acceptance of repairs
of this nature will be at Cakes by Kathryn Lovick’s discretion and will depend
on whether the cake decorator is available that day and the workload at the
If an order is not collected at the agreed collection time, it will be kept for
a maximum of 12 hours after this agreed collection time, and then disposed of at
cakes by Kathryn Lovick’s discretion, without refund.
Complaints are rare so when they do occur they are taken very seriously.
Corrections to inscriptions and minor changes when things are wrong can usually
be carried out on the same day in most cases and the customer is required to
give Cakes by Kathryn Lovick the opportunity to do this. The customer must
notify us of the problem within 1 hour of collection.
Some complaints may need further investigation and an immediate refund may not
always be possible. The cake must be returned to us within 3 days so that we
can fairly assess the nature of the complaint. Photographs of cakes will not be
The maximum refund offered at anytime depending on the outcome of our
assessment, will be the cost of the cake plus the delivery charge if the cake
was delivered. No further compensation
will be offered.
Cakes by Kathryn Lovick.